How can we help?
Find answers to common questions or get in touch with us.
FAQ
Answers to the most common questions about our products and store.
View FAQ →Shipping Info
Delivery times, free shipping threshold, countries we ship to, and more.
View Shipping →Returns
Our 30-day return policy and how to send something back.
View Returns →Contact Us
Can't find your answer? Send us a message and we'll get back to you.
Get in Touch →Quick answers
Where's my order?
If you have your order number, visit /order/your-order-id for live status. Shipping takes 2–4 weeks.
Is shipping free?
Yes — free on all orders over CA$25. Orders under CA$25 have a flat CA$5.49 fee.
Something arrived damaged?
Take a photo and contact us within 7 days — we'll make it right.