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How can we help?

Find answers to common questions or get in touch with us.

FAQ

Answers to the most common questions about our products and store.

Delivery times, free shipping threshold, countries we ship to, and more.

Our 30-day return policy and how to send something back.

Can't find your answer? Send us a message and we'll get back to you.

Where's my order?

If you have your order number, visit /order/your-order-id for live status. Shipping takes 2–4 weeks.

Is shipping free?

Yes — free on all orders over CA$25. Orders under CA$25 have a flat CA$5.49 fee.

Something arrived damaged?

Take a photo and contact us within 7 days — we'll make it right.